Terms & Conditions

Terms and Conditions

Effective Date: December 4, 2025

IMPORTANT NOTICE: PROHIBITION OF UNLAWFUL ACTIVITIES AND COMMERCIAL TRANSACTIONS PLEASE REVIEW THIS AGREEMENT CAREFULLY, INCLUDING THE ACCEPTABLE USE PROVISION BELOW, WHICH PROHIBITS ANY UNLAWFUL USE OF THE SITE, INCLUDING ESCORTING, PROSTITUTION, COMPENSATED DATING, SUGAR DATING, AND HUMAN TRAFFICKING. ALL PAYMENTS THROUGH THE SERVICE ARE STRICTLY FOR ACCESS TO PLATFORM FEATURES AND SUBSCRIPTIONS ONLY—NO USER-TO-USER TRANSACTIONS, FINANCIAL EXCHANGES, OR ARRANGEMENTS FOR COMPANIONSHIP, DATES, OR SERVICES ARE PERMITTED OR FACILITATED. IN ORDER TO PROCEED WITH THIS AGREEMENT AND TO ACCESS THE SERVICE OF THE WEBSITE, YOU MUST ACKNOWLEDGE AND AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT, INCLUDING THE ACCEPTABLE USE PROVISION AND PAYMENTS SECTION DESCRIBED HEREIN. BY CLICKING «I AGREE» OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU AFFIRM THAT YOU HAVE READ, UNDERSTOOD, AND CONSENT TO THESE PROHIBITIONS AND ALL OTHER TERMS.

Welcome to Glambu (the «Service»), operated by Glambu Limited («we», «us», or «our»), a company incorporated in England and Wales with company number 16877178, having its registered office at 3rd Floor Suite 207, Regent Street, London, England, W1B 3HH. Our email address is [email protected].

These Terms and Conditions («Terms») govern your access to and use of the Service, including the website accessible at https://glambu.com (the «Website») and any related applications or services, such as the Glambu app available on Google Play. By accessing or using the Service, you agree to be bound by these Terms, our Privacy Policy (available at https://glambu.com/blog/privacy/), and any other policies we may post from time to time. If you do not agree with these Terms, you must not use the Service.

Definitions For clarity, the following terms have the following meanings:

  • «Virtual Items» or «Credits»: Non-transferable, non-refundable digital items or credits purchased through the Service (e.g., for premium features like profile boosts or additional messaging allowances). These are provided solely for use within the Service and have no monetary value outside of it. They do not constitute currency, and no refunds or exchanges are available except as required by law. They expire as specified, including automatically after six (6) months of Account inactivity, in accordance with UK consumer law.

The Service is a luxury dating platform designed to facilitate genuine, non-commercial connections between consenting adults seeking romantic or social relationships. Our revenue model is based solely on charging users for access to the software platform, features, and subscriptions; we do not charge fees for introductions, matchmaking, or facilitating connections between users. We are committed to promoting safe, respectful, and lawful interactions in compliance with applicable UK and EU laws, including but not limited to the Modern Slavery Act 2015, the Online Safety Act 2023, the Digital Markets, Competition and Consumers Act 2025, the EU Digital Services Act (DSA), and the UK General Data Protection Regulation (UK GDPR). We explicitly prohibit any form of commercial sexual exploitation, including prostitution, escorting, compensated dating, or sugar dating arrangements.

1. Acceptance of Terms

1.1 Agreement

These Terms form a legally binding agreement between you and Glambu Limited. By creating an account, submitting information, or otherwise using the Service, you represent that you have read, understood, and agree to be bound by these Terms.

Acknowledgment of Prohibitions: As part of your acceptance, you specifically acknowledge the Acceptable Use provision in Section 3 below, which strictly prohibits any unlawful or exploitative use of the Service, including but not limited to escorting, prostitution, compensated dating, sugar dating, and human trafficking. You affirm that your use of the Service will comply with all applicable laws and these Terms. For UK and EU users, you acknowledge that the Service provides immediate access to digital content (e.g., profiles, messaging, and features) upon registration or payment, and by proceeding, you expressly waive your right of withdrawal under the Consumer Contracts Regulations 2013 (or equivalent EU law) for such digital services.

1.2 Recommender Systems and Visibility (EU DSA Transparency)

To help you make relevant connections, our Service uses automated algorithms to recommend profiles. The main parameters used to determine the order of profiles you see include:

  1. Recency: Users who were recently active are prioritized.
  2. Distance: Proximity to your configured location.
  3. Profile Completeness: Profiles with verified photos and complete bios may rank higher.
  4. User Preferences: Filters you set (e.g., age, height) directly influence results. You can modify these parameters at any time by adjusting your search filters.

2. Eligibility and Accounts

2.1 Eligibility

You must be at least 18 years of age and legally capable of entering into binding contracts to use the Service. By using the Service, you represent and warrant that you meet these requirements and that all information you provide is accurate, complete, and current. You further represent that you are not involved in, nor will you engage in, any prohibited activities as outlined in Section 3. You affirm that you are not a politically exposed person (PEP), subject to sanctions, or on any prohibited lists under UK, EU, or UN regulations.

We reserve the right to verify your age and identity, including through third-party age assurance methods compliant with the Online Safety Act 2023. We may also request additional KYC information (e.g., government-issued ID) from you at any time to comply with AML/KYC obligations or payment provider requirements.

2.2 Account Registration

To access certain features, you must create an account («Account»). During registration, you will be required to explicitly acknowledge and agree to the prohibitions on escorting, prostitution, compensated dating, sugar dating, and any user-to-user financial exchanges. You agree to:

  • Keep your Account credentials confidential.
  • Use your Account only for personal, non-commercial purposes.
  • Promptly update your information to support ongoing AML/KYC compliance.

3. Acceptable Use of the Service

3.1 Permitted Use

You may use the Service solely for lawful purposes to connect with other users for genuine romantic or social interactions. The Service is intended for luxury, high-end dating experiences that emphasize mutual respect, consent, and authenticity. All interactions must be non-commercial. The Service does not facilitate, process, or support any direct or indirect financial transactions between users.

3.2 Prohibited Conduct

ZERO-TOLERANCE POLICY: The following activities are STRICTLY PROHIBITED and constitute a material breach of these Terms. Engaging in any such conduct will result in immediate termination of your Account, forfeiture of any prepaid subscriptions, and reporting to appropriate law enforcement authorities.

  • Commercial Sexual Exploitation: Any form of compensated companionship, including but not limited to offering, soliciting, arranging, or exchanging money, gifts, financial support, «allowances,» or other benefits for dates, meetings, companionship, or sexual services. This explicitly includes «sugar dating,» «pay-per-meet,» or any «pay-for-play» arrangements. This includes coded terms like ‘mutually beneficial arrangement,’ ‘PPM,’ or ‘allowance’ that imply financial exchanges for companionship. We employ advanced monitoring (including keyword detection and AI tools) to identify and prevent this. These tools are proactive technologies used to detect and remove illegal or harmful content, as required by the Online Safety Act 2023 and EU DSA.
  • Payment and Financial Misuse: Using the Service to solicit money. You are explicitly prohibited from sharing or soliciting any payment handles, account details, or financial information in profiles, bios, messages, or any User Content, including but not limited to Venmo usernames, CashApp tags, IBANs, PayPal emails, bank account numbers, or cryptocurrency wallets. Any such sharing constitutes a violation and will result in immediate Account suspension.
  • Human Trafficking and Modern Slavery: Any involvement in human trafficking, slavery, servitude, forced labor, or sexual exploitation. We publish an annual Modern Slavery Statement on our Website, detailing our due diligence and risk assessments under the Modern Slavery Act 2015.
  • Illegal or Harmful Activities: Promoting violence, hate speech, non-consensual intimate images (revenge porn), or child sexual abuse material.

3.3 Reporting Violations

If you encounter or suspect any prohibited conduct, report it immediately via our in-app reporting tool, the dedicated «Report Exploitation» button, or by emailing [email protected]. We will investigate within 24 hours.

4. Payments and Subscriptions

4.1 Payment Terms

Access to premium features requires a paid subscription («Subscription»). All payments are processed through secure, third-party payment providers in compliance with PCI DSS standards.

  • Subscription Details: Subscriptions auto-renew monthly or annually unless canceled. We will send you reminders (e.g., via email) at least 7-30 days before any annual renewal, as required by the Digital Markets, Competition and Consumers Act 2025.
  • No User-to-User Transactions: The Service does not process or endorse any financial exchanges between users.
  • No Refunds for Violations: If your Account is suspended or terminated for violation of these Terms, including prohibited conduct under Section 3, you forfeit all remaining credits, subscription periods, and prepaid amounts, and you are not entitled to any refund or pro-rata reimbursement. This forfeiture applies regardless of the remaining term of your Subscription.
  • Expiration of Inactive Virtual Items: To manage platform resources, any unspent Virtual Items or Credits will automatically expire and be removed from your Account if you do not log in to the Service for a period of six (6) consecutive months. No refunds or compensation will be provided for expired credits.

4.2 Payment Provider Protections

You agree to indemnify us and our Payment Providers from losses arising from your misuse of payment features, including fraudulent transactions or chargebacks. We actively monitor and mitigate chargebacks. You agree not to initiate chargebacks for legitimate charges.

4.3 Third-Party Store Purchases

If you purchase a Subscription via the Apple App Store or Google Play Store, your payment is managed by that third-party store, and their terms apply in addition to these Terms (Apple: https://www.apple.com/legal/internet-services/itunes/; Google: https://play.google.com/about/play-terms/). All refund requests for such purchases must be directed to Apple or Google, respectively.

5. User Content

5.1 Ownership and License

You retain ownership of any content you submit («User Content»). However, you grant us a worldwide, non-exclusive, royalty-free license to use, host, and distribute it for operating and enforcing the Service, including for anti-trafficking and payment compliance purposes.

5.2 Our Rights

We may review, remove, or edit User Content at our sole discretion. We do not endorse or guarantee the accuracy or safety of User Content.

6. Intellectual Property

The Service, including its design, code, and proprietary anti-exploitation tools, is owned by us or our licensors and protected by UK and international intellectual property laws.

7. Privacy and Data Protection

Your use of the Service is governed by our Privacy Policy. We process data on bases such as consent, contractual necessity, legitimate interests (e.g., safety monitoring), and legal obligations. App users: The Glambu app may collect approximate location data to enhance matching features, as disclosed in our Privacy Policy and Google Play Data Safety section. In the event of a data breach, we will notify affected users and the Information Commissioner’s Office (ICO) within 72 hours, as required by GDPR.

Authorization to Share Evidence for Disputes: In the event that you initiate a chargeback or payment dispute, you expressly authorize us to share relevant portions of your account data with your card issuer, bank, or payment processor. This includes, but is not limited to, chat logs, connection history, IP access logs, and profile content necessary to prove (i) your usage of the Service, (ii) your acceptance of these Terms, or (iii) your violation of our Acceptable Use Policy. You waive any privacy claim regarding the disclosure of this specific evidence for the sole purpose of defending a financial dispute.

8. Safety, Compliance, and Anti-Exploitation Commitments

8.1 Anti-Trafficking Policy

We are fully committed to the Modern Slavery Act 2015 and the Online Safety Act 2023. We conduct regular audits and staff training to detect and prevent trafficking and exploitation.

8.2 Age Verification

The Service is strictly 18+. We block high-risk content to protect users.

9. User Responsibility and Disclaimers

9.1 User Responsibility

You are solely responsible for your interactions with other users. Glambu Limited is not responsible for the conduct of any user on or off the Service. We strongly advise exercising caution regarding «romance scams» and never sending money to other users. We promote equality and non-discrimination; the Service is available to all eligible users without regard to protected characteristics under the Equality Act 2010.

No Criminal Background Checks: YOU UNDERSTAND THAT GLAMBU LIMITED DOES NOT CURRENTLY CONDUCT CRIMINAL BACKGROUND OR IDENTITY VERIFICATION CHECKS ON ITS USERS AS A STANDARD PRACTICE. We reserve the right to conduct such checks at any time if we deem it necessary for safety.

9.2 Disclaimers

The Service is provided «as is». We do not guarantee that the Service will be uninterrupted or secure. Health and Physical Safety: We do not screen users for medical conditions, including sexually transmitted infections (STIs/STDs). You accept full responsibility for your sexual health and physical safety. We are not liable for any illness, injury, or physical harm resulting from your interactions.

9.3 Limitation of Liability

To the fullest extent permitted by law, our total aggregate liability for any claim shall not exceed £100. We are not liable for indirect or consequential damages.

9.4 Indemnification

You agree to indemnify Glambu Limited and its Payment Providers against all claims arising from your violation of these Terms, your User Content, or your interactions with others. This includes claims arising from interactions with third-party services integrated into the Service.

10. Termination and Suspension

10.1 General Termination

We may suspend or terminate your Account immediately and without notice for any reason, including suspected violations of Section 3. Upon termination for violation, you forfeit all remaining credits and subscriptions.

10.2 EU Users: Statement of Reasons and Appeals (Digital Services Act)

If you are located in the European Union and we restrict or suspend your Account or remove your User Content (except for serious criminal activity), we will provide you with a clear «Statement of Reasons» explaining why.

  • Internal Complaint System: You have the right to appeal our decision free of charge via our internal complaint-handling system for a period of six (6) months following the decision. You can submit an appeal to [email protected].
  • Out-of-Court Dispute Settlement: If you are unsatisfied with the outcome of our internal review, you are entitled to select any out-of-court dispute settlement body certified by the Digital Services Coordinator in your Member State.
  • Judicial Redress: This does not affect your right to bring proceedings before a court.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales, excluding its conflict of laws rules. Any dispute shall first be addressed through good-faith negotiation. If unresolved, you agree to binding arbitration under the rules of the LCIA in London. Collective Proceedings Waiver: TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND GLAMBU LIMITED AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A CLAIMANT OR CLASS MEMBER IN ANY PURPORTED COLLECTIVE PROCEEDINGS.

12. General Provisions

  • Entire Agreement: These Terms constitute the entire agreement.
  • Severability: If any provision is invalid, the remainder remains in force.
  • Force Majeure: We are not liable for delays beyond our control.

13. Contact Us

For questions, support, or to report concerns: Glambu Limited, 3rd Floor Suite 207, Regent Street, London, England, W1B 3HH. Email: [email protected].

Single Point of Contact (EU Digital Services Act): For the purposes of Articles 11 and 12 of the Digital Services Act, our designated Single Point of Contact for Member State authorities, the European Commission, and the European Board for Digital Services is: [email protected]. Communications may be sent in English.