Terms of use

Terms and Conditions

Effective Date: August 4, 2026

GLAMBU — TERMS AND CONDITIONS

IMPORTANT NOTICE: PROHIBITION OF UNLAWFUL ACTIVITIES AND COMMERCIAL TRANSACTIONS. PLEASE REVIEW THIS AGREEMENT CAREFULLY, INCLUDING THE ACCEPTABLE USE PROVISION BELOW, WHICH PROHIBITS ANY UNLAWFUL USE OF THE SITE, INCLUDING ESCORTING, PROSTITUTION, COMPENSATED DATING, SUGAR DATING, SOLICITATION, PIMPING OR PROCURING, AND HUMAN TRAFFICKING. ALL PAYMENTS THROUGH THE SERVICE ARE STRICTLY FOR ACCESS TO PLATFORM FEATURES AND SUBSCRIPTIONS ONLY — NO USER-TO-USER TRANSACTIONS, FINANCIAL EXCHANGES, OR ARRANGEMENTS FOR COMPANIONSHIP, DATES, OR SERVICES ARE PERMITTED OR FACILITATED. THE SERVICE IS STRICTLY LIMITED TO PERSONS AGED 18 OR OVER. ANY CONTENT, CONDUCT, OR ARRANGEMENT INVOLVING A MINOR WILL BE REPORTED TO LAW ENFORCEMENT AND SPECIALIZED REPORTING BODIES WITHOUT PRIOR NOTICE. IN ORDER TO PROCEED WITH THIS AGREEMENT AND TO ACCESS THE SERVICE, YOU MUST ACKNOWLEDGE AND AGREE TO BE BOUND BY THESE TERMS, INCLUDING THE ACCEPTABLE USE PROVISION AND PAYMENTS SECTION DESCRIBED HEREIN. BY CLICKING «I AGREE» OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU AFFIRM THAT YOU HAVE READ, UNDERSTOOD, AND CONSENT TO THESE PROHIBITIONS AND ALL OTHER TERMS.

Welcome to Glambu (the «Service»), operated by Glambu Limited («we», «us», or «our»), a company incorporated in England and Wales with company number 16877178, having its registered office at 3rd Floor Suite 207, Regent Street, London, England, W1B 3HH. Our email address is [email protected].

These Terms and Conditions («Terms») govern your access to and use of the Service, including the website accessible at https://glambu.com (the «Website») and any related applications or services, such as the Glambu app available on Google Play. By accessing or using the Service, you agree to be bound by these Terms, our Privacy Policy (available at https://glambu.com/blog/privacy/), and any other policies we may post from time to time. If you do not agree with these Terms, you must not use the Service.

Definitions

For clarity, the following terms have the following meanings:

  • «Virtual Items» or «Credits»: Non-transferable, non-refundable digital items or credits purchased through the Service (e.g., for premium features like profile boosts or additional messaging allowances). These are provided solely for use within the Service and have no monetary value outside of it. They do not constitute currency, and no refunds or exchanges are available except as required by law. They expire as specified, including automatically after six (6) months of Account inactivity, in accordance with UK consumer law.
  • «Premium Content»: Any content or functionality made available only to holders of an active paid Subscription, including without limitation other users’ profile photographs and media, profile details, biographical content, connection and match features, messaging features, and any Contact Details disclosed by other users within the Service.
  • «Contact Details»: Any information enabling contact with a user outside the Service, including without limitation telephone numbers, WhatsApp identifiers, Telegram identifiers, social media handles, email addresses, or physical addresses.
  • «Off-Platform Communications»: Any communication, interaction, meeting, or exchange between users that takes place outside the Service, including without limitation communications via WhatsApp, Telegram, Signal, SMS, telephone, email, social media, or in person.

The Service is a luxury dating platform designed to facilitate genuine, non-commercial connections between consenting adults seeking romantic or social relationships. Our revenue model is based solely on charging users for access to the software platform, features, and subscriptions; we do not charge fees for introductions, matchmaking, or facilitating connections between users. We are committed to promoting safe, respectful, and lawful interactions in compliance with applicable UK and EU laws, including but not limited to the Modern Slavery Act 2015, the Online Safety Act 2023, the Digital Markets, Competition and Consumers Act 2025, the EU Digital Services Act (DSA), and the UK General Data Protection Regulation (UK GDPR). We explicitly prohibit any form of commercial sexual exploitation, including prostitution, escorting, compensated dating, or sugar dating arrangements.

1. Acceptance of Terms

1.1 Agreement

These Terms form a legally binding agreement between you and Glambu Limited. By creating an account, submitting information, or otherwise using the Service, you represent that you have read, understood, and agree to be bound by these Terms.

Acknowledgment of Prohibitions: As part of your acceptance, you specifically acknowledge the Acceptable Use provision in Section 3 below, which strictly prohibits any unlawful or exploitative use of the Service, including but not limited to escorting, prostitution, compensated dating, sugar dating, solicitation, procuring, and human trafficking. You affirm that your use of the Service will comply with all applicable laws and these Terms. For UK and EU users, you acknowledge that the Service provides immediate access to digital content (e.g., profiles, messaging, and features) upon registration or payment, and by proceeding, you expressly waive your right of withdrawal under the Consumer Contracts Regulations 2013 (or equivalent EU law) for such digital services, to the extent permitted by law.

1.2 Recommender Systems and Visibility (EU DSA Transparency)

To help you make relevant connections, our Service uses automated algorithms to recommend profiles. The main parameters used to determine the order of profiles you see include:

  • Recency: Users who were recently active are prioritized.
  • Distance: Proximity to your configured location.
  • Profile Completeness: Profiles with verified photos and complete bios may rank higher.
  • User Preferences: Filters you set (e.g., age, height) directly influence results. You can modify these parameters at any time by adjusting your search filters.

2. Eligibility and Accounts

2.1 Eligibility

You must be at least 18 years of age (or the higher age of majority in your jurisdiction) and legally capable of entering into binding contracts to use the Service. By using the Service, you represent and warrant that:

  • you are at least 18 years of age and have not misrepresented your age or date of birth at registration or at any time thereafter;
  • all information you provide is accurate, complete, and current, and you will keep it up to date;
  • you have never been convicted of, and are not subject to any pending charges, court order, or registration requirement relating to, any sexual offence, offence against a child, offence of violence, or offence involving human trafficking, modern slavery, or exploitation in any jurisdiction;
  • you are not required to register as a sex offender (or equivalent) with any governmental authority in any jurisdiction;
  • you are not involved in, nor will you engage in, any prohibited activities as outlined in Section 3;
  • you are not a politically exposed person (PEP), subject to sanctions, or on any prohibited lists under UK, EU, or UN regulations; and
  • you are creating the Account for yourself and not on behalf of, or for use by, any other person, and you will not permit any other person (including any minor) to access or use your Account.

We reserve the right (but assume no obligation) to verify your age and identity at any time, including through third-party age assurance and identity verification methods compliant with the Online Safety Act 2023. We may also request additional KYC information (e.g., government-issued ID, liveness checks, biometric age estimation) from you at any time to comply with AML/KYC obligations, safety obligations, or payment provider requirements. Refusal to complete verification when requested may result in suspension or termination of your Account without refund, to the extent permitted by law.

NO GUARANTEE OF VERIFICATION: While we may employ age assurance, identity verification, photo verification, and screening technologies, NO VERIFICATION SYSTEM IS INFALLIBLE. WE DO NOT AND CANNOT GUARANTEE THAT ANY USER IS WHO THEY CLAIM TO BE, THAT ANY USER IS AT LEAST 18 YEARS OF AGE, OR THAT ANY USER HAS NOT PROVIDED FALSE INFORMATION. YOU ARE SOLELY RESPONSIBLE FOR INDEPENDENTLY VERIFYING THE IDENTITY AND AGE OF ANY PERSON BEFORE COMMUNICATING WITH THEM OFF-PLATFORM OR MEETING THEM IN PERSON.

NO RELIANCE: You agree that you will not rely on our age assurance, identity verification, or any badge as a basis for any decision to communicate with, meet, or engage in any interaction (including any intimate interaction) with any person. You remain solely and independently responsible under applicable law for satisfying yourself of the age and identity of any person before any such interaction, and you acknowledge that criminal liability for offences involving minors rests with you regardless of any representation made by the minor or any verification performed by us.

MISREPRESENTATION INDEMNITY: If you misrepresent your age, identity, or eligibility, you (and, where applicable, your parent or guardian) agree to indemnify Glambu Limited against all claims, penalties, and losses arising from your access to or use of the Service, to the fullest extent permitted by law. We reserve the right to pursue any person who circumvents our age assurance measures for all resulting damage, including regulatory fines and reputational harm.

2.2 Account Registration

To access certain features, you must create an account («Account»). During registration, you will be required to explicitly acknowledge and agree to the prohibitions on escorting, prostitution, compensated dating, sugar dating, and any user-to-user financial exchanges. You agree to:

  • Keep your Account credentials confidential and not share, sell, transfer, or lend your Account to any other person.
  • Use your Account only for personal, non-commercial purposes.
  • Promptly update your information to support ongoing AML/KYC compliance.
  • Notify us immediately at [email protected] if you suspect any unauthorized access to your Account.

You are responsible for all activity that occurs under your Account, whether or not authorized by you, until you notify us of unauthorized use.

3. Acceptable Use of the Service

3.1 Permitted Use

You may use the Service solely for lawful purposes to connect with other users for genuine romantic or social interactions. The Service is intended for luxury, high-end dating experiences that emphasize mutual respect, consent, and authenticity. All interactions must be non-commercial. The Service does not facilitate, process, or support any direct or indirect financial transactions between users.

3.2 Prohibited Conduct

ZERO-TOLERANCE POLICY: The following activities are STRICTLY PROHIBITED and constitute a material breach of these Terms. Engaging in any such conduct, or attempting, soliciting, facilitating, or conspiring to engage in such conduct, will result in immediate termination of your Account, forfeiture of any prepaid subscriptions to the extent permitted by law, preservation of relevant evidence, and reporting to appropriate law enforcement authorities and specialized bodies.

(a) Commercial Sexual Exploitation. Any form of compensated companionship, including but not limited to offering, soliciting, advertising, arranging, brokering, or exchanging money, gifts, financial support, travel, accommodation, «allowances,» tuition, debt payment, or other benefits or things of value for dates, meetings, companionship, intimacy, or sexual services. This explicitly includes «sugar dating,» «pay-per-meet,» «pay-for-play,» «arrangements,» «sponsorship,» «findom,» escorting, and prostitution, whether legal or illegal in the user’s jurisdiction. This includes coded terms, emojis, abbreviations, or euphemisms implying financial exchanges for companionship (e.g., «mutually beneficial arrangement,» «PPM,» «allowance,» «generous,» «spoil me»). We employ advanced monitoring (including keyword detection, pattern analysis, and AI tools) to identify and prevent this. These tools are proactive technologies used to detect and remove illegal or harmful content, as required by the Online Safety Act 2023 and EU DSA.

(b) Third-Party Exploitation, Pimping, and Procuring. Advertising, marketing, offering, or selling the sexual services, companionship, images, or content of any other person; managing, controlling, directing, or profiting from another person’s sexual activity or companionship; recruiting any person for commercial sexual activity; or operating, promoting, or linking to any escort agency, brothel, adult content platform, or commercial sexual service.

(c) Human Trafficking and Modern Slavery. Any involvement in human trafficking, slavery, servitude, forced labor, debt bondage, forced marriage, or sexual exploitation, including recruiting, transporting, transferring, harboring, or receiving persons for exploitation. We publish an annual Modern Slavery Statement on our Website, detailing our due diligence and risk assessments under the Modern Slavery Act 2015.

(d) Minors — Absolute Prohibition. Any conduct involving a person under 18 years of age, including without limitation: registering or attempting to register while under 18; misrepresenting your age; uploading, sharing, requesting, soliciting, or distributing any sexual, suggestive, or exploitative content involving a minor (real, apparent, or simulated); grooming; attempting to arrange contact with a minor; advertising, offering, or selling the services, companionship, images, or presence of a minor; or knowingly interacting with, facilitating access for, or failing to report a suspected minor on the Service. WE OPERATE A ZERO-TOLERANCE POLICY. ANY SUCH CONDUCT WILL BE REPORTED IMMEDIATELY AND WITHOUT PRIOR NOTICE TO RELEVANT LAW ENFORCEMENT AUTHORITIES AND SPECIALIZED REPORTING BODIES (INCLUDING, AS APPLICABLE, THE UK NATIONAL CRIME AGENCY / CEOP, THE INTERNET WATCH FOUNDATION, NCMEC, INTERPOL, AND LOCAL AUTHORITIES), TOGETHER WITH ALL ASSOCIATED ACCOUNT DATA, CONTENT, DEVICE DATA, PAYMENT DATA, LOCATION DATA, AND COMMUNICATIONS, TO THE FULLEST EXTENT PERMITTED OR REQUIRED BY LAW. If you suspect that any user is, or is offering, a minor, you must immediately report it via the in-app reporting tool or to [email protected] and cease all contact with that user.

(e) Payment and Financial Misuse. Using the Service to solicit money or anything of value. You are explicitly prohibited from sharing or soliciting any payment handles, account details, or financial information in profiles, bios, messages, or any User Content, including but not limited to Venmo usernames, CashApp tags, IBANs, PayPal emails, bank account numbers, gift card codes, or cryptocurrency wallets. Any such sharing constitutes a violation and will result in immediate Account suspension.

(f) Fraud and Deception. Romance scams, advance-fee fraud, investment or cryptocurrency scams («pig butchering»), catfishing, impersonation of any person or entity, use of another person’s photographs or identity, blackmail, sextortion, extortion, phishing, or any other deceptive, fraudulent, or manipulative conduct.

(g) Violence, Abuse, and Harassment. Threats, stalking, harassment, doxxing (publishing another person’s private information), hate speech, promotion of violence or terrorism, non-consensual intimate images («revenge porn»), recording or distributing another user’s content, images, messages, or personal information without consent, or any conduct intended to intimidate, coerce, or harm any person.

(h) Drugs, Weapons, and Contraband. Offering, soliciting, advertising, or arranging the sale or exchange of controlled substances, prescription medications, weapons, counterfeit goods, stolen property, or any other unlawful goods or services.

(i) Money Laundering and Sanctions Evasion. Using the Service in connection with money laundering, terrorist financing, sanctions evasion, or any transaction involving proceeds of crime.

(j) Technical Abuse. Using bots, scrapers, automation, or scripts; harvesting user data; creating multiple, fake, or duplicate accounts; circumventing bans, suspensions, or technical restrictions; reverse engineering; introducing malware; probing or testing the security of the Service without written authorization; or reselling, sublicensing, or commercially exploiting access to the Service or Premium Content.

(k) Evasion. Creating a new Account, or using another person’s Account, after suspension or termination; using VPNs, proxies, spoofed device identifiers, or falsified information to evade detection, verification, geographic restrictions, or enforcement.

(l) Explicit Content. Uploading, sharing, or transmitting nude, sexually explicit, or pornographic images or videos anywhere on the Service, including in profiles, photos, and messages, is prohibited, regardless of consent. We may remove such content and suspend the uploading Account. This rule exists to protect you: content that is never uploaded cannot be leaked or redistributed.

3.3 Reporting Violations

If you encounter or suspect any prohibited conduct, report it immediately via our in-app reporting tool, the dedicated «Report Exploitation» button, or by emailing [email protected]. We will investigate within 24 hours. Reports concerning suspected minors, trafficking, or imminent harm are prioritized and may be escalated directly to law enforcement. If you believe a person is in immediate danger, contact your local emergency services first.

3.4 Voluntary Moderation; No Assumption of Duty

We deploy proactive detection technologies and human moderation as a voluntary good-faith safety measure and to comply with the Online Safety Act 2023 and EU DSA. We do not and cannot review all User Content or communications. YOU AGREE THAT: (i) our deployment of any monitoring, detection, verification, or moderation tool does not create, expand, or evidence any duty of care to you or any third party, and does not constitute an assumption of responsibility for detecting or preventing any particular misconduct; (ii) the effectiveness of such tools is inherently limited, particularly against coded language, new slang, images, Off-Platform Communications, and deliberate concealment; (iii) our response (or non-response) to any individual report, flag, or signal does not establish a standard of care or a practice on which you may rely; (iv) any enforcement decision, or decision not to act, is at our sole discretion and shall not give rise to liability, except as required by non-excludable law; and (v) we act as a hosting intermediary with respect to User Content within the meaning of applicable intermediary-liability laws (including Article 6 EU DSA), and nothing in our voluntary own-initiative investigations shall deprive us of any available intermediary protection (Article 7 EU DSA).

4. Payments and Subscriptions

4.1 Payment Terms

Access to premium features requires a paid subscription («Subscription»). All payments are processed through secure, third-party payment providers in compliance with PCI DSS standards.

Automatic Renewal and Advance Billing (48 Hours): Subscriptions renew automatically unless canceled. THE RENEWAL CHARGE IS PROCESSED, AND THE RENEWAL BECOMES EFFECTIVE, FORTY-EIGHT (48) HOURS BEFORE THE EXPIRATION OF YOUR CURRENT SUBSCRIPTION PERIOD. To avoid renewal, you must cancel your Subscription at least forty-eight (48) hours before the end of the current subscription period, via your account settings or, for purchases made through Google Play or the Apple App Store, via the respective store’s subscription management. By purchasing a Subscription, you expressly authorize us (or the applicable store) to charge your payment method on this advance-billing schedule for each renewal period until you cancel. We will send you renewal reminders (e.g., via email) at least 7–30 days before any annual renewal, as required by the Digital Markets, Competition and Consumers Act 2025.

No Refunds: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE. This includes, without limitation: renewal charges processed 48 hours before expiration where you failed to cancel in time; partially used or unused subscription periods; unused Virtual Items or Credits; dissatisfaction with the Service or with other users; your voluntary deletion of your Account; and suspension or termination of your Account for violation of these Terms. Nothing in this Section affects your non-waivable statutory rights as a consumer under UK or EU law, including rights concerning digital content that is faulty or not as described.

  • Subscription Details: Subscriptions auto-renew monthly or annually unless canceled in accordance with this Section.
  • No User-to-User Transactions: The Service does not process or endorse any financial exchanges between users.
  • No Refunds for Violations: If your Account is suspended or terminated for violation of these Terms, including prohibited conduct under Section 3, you forfeit all remaining credits, subscription periods, and prepaid amounts, and you are not entitled to any refund or pro-rata reimbursement, to the fullest extent permitted by law. This forfeiture applies regardless of the remaining term of your Subscription.
  • Expiration of Inactive Virtual Items: To manage platform resources, any unspent Virtual Items or Credits will automatically expire and be removed from your Account if you do not log in to the Service for a period of six (6) consecutive months. No refunds or compensation will be provided for expired credits.

4.2 Renewal Notices, Receipts, and Your Contact Details

For each renewal charge, we will issue a receipt, and we will send renewal reminder notices as required by applicable law, to the email address registered on your Account. YOU ARE SOLELY RESPONSIBLE FOR KEEPING YOUR REGISTERED EMAIL ADDRESS CURRENT AND CAPABLE OF RECEIVING OUR MESSAGES (including checking spam/junk folders and whitelisting our sending domain). Non-receipt of a reminder or receipt due to an outdated, disabled, or full mailbox, spam filtering, or your failure to update your contact details does not invalidate any renewal charge validly made under Section 4.1.

4.3 Non-Use Is Not Cancellation

Your Subscription continues, and renewal charges continue to be processed on the schedule in Section 4.1, regardless of whether you log in to or use the Service. FAILURE TO USE THE SERVICE, DELETING THE APP FROM YOUR DEVICE, OR IGNORING OUR COMMUNICATIONS DOES NOT CONSTITUTE CANCELLATION. A Subscription can be cancelled ONLY through the cancellation mechanisms described in Section 4.1 (account settings, or the Google Play / Apple App Store subscription manager for store purchases). Each renewal receipt issued to you, together with your continued failure to cancel, constitutes your continued acceptance of the Subscription. To the fullest extent permitted by law, no refund is available for renewal periods during which you did not use the Service, whether one period or many.

4.4 Billing Dispute Window

If you believe any charge was made in error, you must contact us at [email protected] within sixty (60) days of the date of that charge. To the fullest extent permitted by applicable law, charges not disputed within this period are deemed accepted. This paragraph does not limit any non-waivable statutory right or any right you hold against your card issuer under applicable card scheme rules.

4.5 Effect of Subscription Expiration or Cancellation — Loss of Access to Premium Content

UPON EXPIRATION, CANCELLATION, OR TERMINATION OF YOUR SUBSCRIPTION FOR ANY REASON, YOUR ACCESS TO ALL PREMIUM CONTENT CEASES IMMEDIATELY. In particular, and without limitation, you will no longer have access to:

  • the Contact Details of other users (including telephone numbers and WhatsApp or Telegram identifiers), even if such Contact Details were previously visible to you or exchanged within the Service;
  • the photographs, media, and other profile content of other users;
  • your connection, match, and conversation history to the extent it contains Premium Content; and
  • any other paid feature or content.

You acknowledge and agree that: (i) access to Premium Content is a time-limited license conditional on an active Subscription, not a purchase of content or data; (ii) you acquire no right to retain, store, export, copy, screenshot, or otherwise preserve Premium Content, including other users’ Contact Details, photographs, or profile content, beyond the term of your Subscription; (iii) we are under no obligation to provide, restore, or export any Premium Content after expiration; and (iv) loss of access upon expiration does not entitle you to any refund, credit, or compensation. Copying, retaining, or using other users’ Contact Details, images, or content after your Subscription has expired, or in breach of these Terms, is prohibited and may violate applicable data protection and privacy laws, for which you are solely responsible.

4.6 Payment Provider Protections

You agree to indemnify us and our Payment Providers from losses arising from your misuse of payment features, including fraudulent transactions or chargebacks. We actively monitor and mitigate chargebacks. You agree not to initiate chargebacks for legitimate charges, including renewal charges validly processed under the 48-hour advance-billing schedule described in Section 4.1.

4.7 Third-Party Store Purchases

If you purchase a Subscription via the Apple App Store or Google Play Store, your payment is managed by that third-party store, and their terms apply in addition to these Terms (Apple: https://www.apple.com/legal/internet-services/itunes/; Google: https://play.google.com/about/play-terms/). All refund requests for such purchases must be directed to Apple or Google, respectively, and are governed by their refund policies. Billing timing for store purchases (including any advance renewal charge) is controlled by the respective store and may differ from the schedule in Section 4.1.

5. User Content

5.1 Ownership and License

You retain ownership of any content you submit («User Content»). However, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to use, host, store, reproduce, and distribute it for operating, securing, and enforcing the Service, including for anti-trafficking, anti-exploitation, child-safety, fraud-prevention, law-enforcement cooperation, and payment compliance purposes, and to preserve it as evidence in accordance with Section 8.

5.2 Our Rights

We may review, remove, edit, or preserve User Content at our sole discretion. We do not endorse or guarantee the accuracy, legality, or safety of User Content. We may delete inactive accounts. An inactive account is one that has not sent, accepted, or rejected any invitation for 6 months.

6. Intellectual Property

The Service, including its design, code, and proprietary anti-exploitation tools, is owned by us or our licensors and protected by UK and international intellectual property laws. You receive only a limited, revocable, non-exclusive, non-transferable license to use the Service for personal purposes in accordance with these Terms.

7. Privacy and Data Protection

7.1 General

Your use of the Service is governed by our Privacy Policy (https://glambu.com/blog/privacy/). We process data on bases such as consent, contractual necessity, legitimate interests (e.g., safety monitoring, fraud prevention, and platform integrity), and legal obligations. In the event of a data breach, we will notify affected users and the Information Commissioner’s Office (ICO) within 72 hours where required by GDPR/UK GDPR.

7.2 Scope of Privacy Features

The Service offers privacy-oriented features, meaning that your profile is not publicly listed or browsable and is shown only to users selected by our recommender systems or to users with whom you match or interact, as described in the app. YOU UNDERSTAND AND AGREE THAT: (i) «private» and «hidden» refer to these specific features only, and are not a guarantee of absolute secrecy or anonymity; (ii) any user to whom your profile, photographs, or messages are shown is technically able to view, and unlawfully able to screenshot, record, copy, or redistribute them, in breach of these Terms and applicable law, and we cannot technically prevent such conduct; (iii) no method of electronic storage or transmission is 100% secure, and while we implement appropriate technical and organizational security measures as required by UK GDPR Article 32, we cannot guarantee that unauthorized third parties will never defeat those measures; and (iv) you should not upload any content whose disclosure would cause you serious harm. This Section describes the Service accurately; if any marketing material could be read as promising more, this Section prevails as between you and us to the extent permitted by law.

7.3 Location and Network Data; Third-Party Processors

The Glambu app may collect precise and approximate location data (latitude/longitude) and network data (including your IP address) to provide matching features, verify your general location, detect fraud and ban evasion, and protect the safety and integrity of the Service. You acknowledge and agree that we may transmit your IP address and location coordinates to trusted third-party geolocation, reverse-geocoding, and fraud-prevention service providers — for example BigDataCloud (https://www.bigdatacloud.com) — acting as our data processors under binding data processing agreements, solely for the purposes described above and in our Privacy Policy and the Google Play Data Safety section. Where required by applicable law, such processing is subject to your consent and appropriate international transfer safeguards.

7.4 Authorization to Share Evidence for Disputes

In the event that you initiate a chargeback or payment dispute, you expressly authorize us to share relevant portions of your account data with your card issuer, bank, or payment processor. This includes, but is not limited to, chat logs, connection history, IP access logs, and profile content necessary to prove (i) your usage of the Service, (ii) your acceptance of these Terms, or (iii) your violation of our Acceptable Use Policy. You waive any privacy claim regarding the disclosure of this specific evidence for the sole purpose of defending a financial dispute.

7.5 Disclosure to Law Enforcement

You acknowledge and agree that we may access, preserve, and disclose your Account data, User Content, communications, Contact Details, connection and match history, device identifiers, payment data, IP logs, and location data to law enforcement authorities, courts, regulators, and specialized reporting bodies, without prior notice to you, where we believe in good faith that such disclosure is required by law or reasonably necessary to (i) respond to legal process, (ii) investigate or report suspected offences (including offences against children, trafficking, sexual exploitation, kidnapping, violence, or fraud), (iii) protect the rights, property, or safety of any person, or (iv) enforce these Terms.

8. Safety, Compliance, and Anti-Exploitation Commitments

8.1 Anti-Trafficking and Child-Safety Policy

We are fully committed to the Modern Slavery Act 2015 and the Online Safety Act 2023. We conduct regular audits and staff training to detect and prevent trafficking and exploitation. We maintain zero tolerance for any content or conduct involving minors as set out in Section 3.2(d), and we cooperate fully with law enforcement, the National Crime Agency (CEOP), the Internet Watch Foundation, NCMEC, and equivalent bodies, including through proactive reporting and evidence preservation.

8.2 Age Verification

The Service is strictly 18+. We block high-risk content to protect users. We may deploy age assurance technologies at registration and at any time thereafter. Notwithstanding these measures, Section 2.1 (No Guarantee of Verification; No Reliance) applies.

8.3 Evidence Preservation and Records; No Guarantee of Data Availability

For safety, security, fraud-prevention, and law-enforcement-cooperation purposes, we retain certain records — such as access logs, IP logs, connection and match history, and reported content — for limited periods in accordance with our data retention policies and applicable data protection law. Where we become aware of suspected serious criminal conduct, we may preserve relevant data beyond standard retention periods for disclosure to competent authorities.

HOWEVER, YOU ACKNOWLEDGE AND AGREE THAT: (i) data may be deleted in the ordinary course under our retention schedules, at a user’s lawful request (e.g., account deletion under GDPR/UK GDPR), or due to technical failure, error, corruption, migration, force majeure, or other causes; (ii) WE DO NOT WARRANT OR GUARANTEE THAT ANY PARTICULAR DATA, LOG, RECORD, CONTACT DETAIL, PROFILE, MESSAGE, OR CONNECTION HISTORY WILL EXIST, BE RETAINED, BE RECOVERABLE, OR BE AVAILABLE AT ANY GIVEN TIME, INCLUDING FOR THE PURPOSE OF IDENTIFYING, LOCATING, OR PURSUING ANY USER OR THIRD PARTY IN CONNECTION WITH ANY INCIDENT, CRIME, OR DISPUTE; and (iii) to the fullest extent permitted by law, we shall have no liability to you or any third party arising from the unavailability, loss, deletion, or corruption of any data or records, including in connection with any criminal act committed against you by another user or third party. You are strongly encouraged to keep your own records of persons you interact with, share your plans with a trusted person before meeting anyone, and follow the safety guidance in Section 9.

PROMPT NOTICE: If you intend to assert any claim, or require preservation of data in connection with any incident, you must notify us in writing at [email protected] as soon as reasonably possible and in any event within thirty (30) days of the incident, identifying the relevant users, dates, and data, so that we can apply a preservation hold before routine deletion occurs. We shall not be liable for the deletion of data in the ordinary course under our retention schedules prior to receipt of such notice. Nothing in this paragraph limits our obligations to preserve or disclose data where required by law or valid legal process.

8.4 Cooperation with Investigations

You agree to cooperate reasonably with any investigation we conduct into suspected violations of these Terms, including providing information we reasonably request. Failure to cooperate may result in suspension or termination.

9. User Responsibility, Off-Platform Conduct, and Disclaimers

9.1 User Responsibility and Assumption of Risk

You are solely responsible for your interactions with other users, both on and off the Service. Glambu Limited is not responsible for the conduct of any user on or off the Service. YOU UNDERSTAND AND ACCEPT THAT MEETING PEOPLE ONLINE AND IN PERSON CARRIES INHERENT RISKS, INCLUDING THE RISK OF ENCOUNTERING PERSONS WHO HAVE PROVIDED FALSE INFORMATION OR WHO HAVE CRIMINAL INTENT. YOU ASSUME ALL RISKS ARISING FROM YOUR USE OF THE SERVICE AND FROM ANY ON- OR OFF-PLATFORM INTERACTION, COMMUNICATION, OR MEETING WITH ANY PERSON YOU ENCOUNTER THROUGH THE SERVICE, INCLUDING WITHOUT LIMITATION RISKS OF FRAUD, THEFT, EXTORTION, ROBBERY, ASSAULT, KIDNAPPING, OR OTHER CRIMINAL CONDUCT BY THIRD PARTIES, TO THE FULLEST EXTENT PERMITTED BY LAW.

We strongly advise you to: exercise caution regarding «romance scams» and never send money or share financial information with other users; meet for the first time only in public places; inform a trusted person of your plans, including whom you are meeting, where, and when; arrange your own transportation; verify the identity and age of the other person independently; and remain alert to signs of coercion or exploitation. We promote equality and non-discrimination; the Service is available to all eligible users without regard to protected characteristics under the Equality Act 2010.

No Criminal Background Checks: YOU UNDERSTAND THAT GLAMBU LIMITED DOES NOT CURRENTLY CONDUCT CRIMINAL BACKGROUND OR IDENTITY VERIFICATION CHECKS ON ITS USERS AS A STANDARD PRACTICE. We reserve the right to conduct such checks at any time if we deem it necessary for safety.

9.2 No Vetting, No Endorsement, No Special Relationship

RECOMMENDATIONS ARE NOT ENDORSEMENTS. Profile suggestions, matches, invitations, rankings, «curated» selections, and any other output of our recommender systems are generated automatically based on the parameters described in Section 1.2. They are NOT, and shall not be construed as, an endorsement, vetting, screening, background check, safety assessment, character reference, or guarantee of any user, or of the accuracy of any profile. The fact that a profile is shown to you, recommended to you, ranked highly, verified, or badged does not mean that we have met, interviewed, investigated, or approved that person.

NO SPECIAL RELATIONSHIP: Nothing in these Terms, in the design or marketing of the Service (including references to «curated,» «exclusive,» «premium,» or «successful» members), or in any feature of the Service creates a fiduciary, protective, custodial, or other special relationship between you and Glambu Limited, nor any duty of care regarding your physical safety, financial decisions, or interactions with other users, beyond duties that cannot be excluded under applicable law.

9.3 Verification Badges and Marketing Language

Any «verified» badge, photo verification mark, or similar indicator confirms ONLY that, at the time of verification, the user completed the specific check described in the app (e.g., a selfie matching profile photos). It does NOT confirm identity, name, age beyond the check performed, wealth, income, occupation, education, marital status, criminal history, intentions, or any other attribute. WE DO NOT VERIFY THE FINANCIAL STATUS, PROFESSION, OR «SUCCESS» OF ANY USER. Descriptions of the Service or its members as «luxury,» «premium,» «exclusive,» «elite,» «successful,» or similar are marketing language only and are not representations of fact about any individual user, and you agree that you will not rely on them. NEVER send money, cryptocurrency, gift cards, or financial information to any person you meet through the Service, and never make investments recommended by such a person. If you do so, you do so entirely at your own risk and against our express warning, and you agree that such loss was not caused by us.

9.4 Off-Platform Communications — No Responsibility

The Service may enable users, at their own choice, to exchange Contact Details. ANY DECISION TO SHARE YOUR OWN CONTACT DETAILS, OR TO CONTACT ANOTHER USER OUTSIDE THE SERVICE, IS MADE SOLELY BY YOU AND AT YOUR OWN RISK. WE HAVE NO ABILITY TO MONITOR, MODERATE, RECORD, OR CONTROL OFF-PLATFORM COMMUNICATIONS (INCLUDING ON WHATSAPP (https://www.whatsapp.com), TELEGRAM (https://telegram.org), SIGNAL, SMS, TELEPHONE, EMAIL, SOCIAL MEDIA, OR IN PERSON), AND WE ACCEPT NO RESPONSIBILITY OR LIABILITY WHATSOEVER FOR ANY OFF-PLATFORM COMMUNICATION, ARRANGEMENT, TRANSACTION, MEETING, RELATIONSHIP, OR CONDUCT BETWEEN USERS OR BETWEEN A USER AND ANY THIRD PARTY, INCLUDING ANY UNLAWFUL, HARMFUL, FRAUDULENT, OR EXPLOITATIVE CONDUCT OCCURRING OFF-PLATFORM, TO THE FULLEST EXTENT PERMITTED BY LAW. Prohibitions in Section 3 continue to apply to any use of the Service to initiate, arrange, advertise, or facilitate prohibited conduct, regardless of where that conduct is completed.

9.5 Exchange of Contact Details is User-to-User

Contact Details appear in the Service only because the disclosing user chose to provide and share them. When another user views or receives your Contact Details (or you view or receive theirs), that disclosure is a voluntary act between users. Subscription fees are charged solely for access to platform software and features, never for access to, or the sale of, any specific person or their data. We are a technical conduit for user-chosen disclosures and make no representation about any person who may view Contact Details you choose to share. You may withhold, edit, or remove your Contact Details at any time before they are shared.

9.6 Misuse of Other Users’ Content; Non-Consensual Intimate Images

Screenshotting, recording, downloading, extracting, or redistributing another user’s profile, photographs, messages, or Contact Details, on or off the Service, is strictly prohibited, constitutes a material breach, and may constitute a criminal offence (including under laws on non-consensual intimate images and the Online Safety Act 2023). We will terminate responsible accounts, preserve evidence, and cooperate with law enforcement. If you become aware that your intimate images have been shared without consent, contact us immediately at [email protected]; we will prioritize removal from the Service and we support the use of StopNCII (https://stopncii.org) to prevent further distribution across participating platforms.

9.7 Disclaimers

The Service is provided «as is» and «as available». To the fullest extent permitted by law, we disclaim all warranties, express or implied. We do not guarantee that the Service will be uninterrupted, error-free, or secure; that any profile, photograph, or statement of any user is accurate or genuine; that any user does not have a criminal history or harmful intent; that our monitoring, verification, or safety tools will detect or prevent any particular misconduct; or that matches or connections will meet your expectations. Health and Physical Safety: We do not screen users for medical conditions, including sexually transmitted infections (STIs/STDs). You accept full responsibility for your sexual health and physical safety. We are not liable for any illness, injury, or physical harm resulting from your interactions.

9.8 Limitation of Liability

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or in connection with these Terms or the Service shall not exceed the greater of £100 or the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim. To the fullest extent permitted by law, we are not liable for indirect or consequential damages, loss of data, or for any act or omission of any user or third party, including criminal acts. NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FOR FRAUD OR FRAUDULENT MISREPRESENTATION, OR FOR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

9.9 Indemnification

You agree to indemnify, defend, and hold harmless Glambu Limited, its officers, directors, employees, agents, and its Payment Providers against all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: your violation of these Terms; your User Content; your interactions with other users or third parties, on or off the Service; your Off-Platform Communications; your violation of any law or the rights of any third party (including data protection and privacy rights of other users whose Contact Details or content you have retained or misused); and claims arising from interactions with third-party services integrated into the Service.

10. Termination and Suspension

10.1 General Termination and Suspension

WE MAY SUSPEND OR TERMINATE YOUR ACCOUNT, OR RESTRICT ANY FEATURE, AT ANY TIME, WITH OR WITHOUT NOTICE, FOR ANY REASON OR NO REASON, INCLUDING WITHOUT LIMITATION: suspected or actual violation of Section 3; risk to the safety of any user or third party; requests or orders from law enforcement or regulators; fraud or chargeback risk; failure to complete requested verification; ban evasion; or protection of the integrity of the Service. UPON TERMINATION OR SUSPENSION FOR VIOLATION OF THESE TERMS, YOU FORFEIT ALL REMAINING CREDITS, VIRTUAL ITEMS, AND SUBSCRIPTION PERIODS, AND NO REFUND OR COMPENSATION WILL BE PROVIDED, TO THE FULLEST EXTENT PERMITTED BY LAW. Where we terminate without cause and applicable consumer law mandates a pro-rata remedy, any such remedy is limited to the minimum required by law. Termination does not limit our right to preserve and disclose data under Sections 7 and 8, nor any accrued rights or remedies. Sections intended to survive termination (including Sections 4.5, 5, 7, 8, 9, 11, and 12) shall survive.

10.2 EU Users: Statement of Reasons and Appeals (Digital Services Act)

If you are located in the European Union and we restrict or suspend your Account or remove your User Content (except for serious criminal activity), we will provide you with a clear «Statement of Reasons» explaining why.

  • Internal Complaint System: You have the right to appeal our decision free of charge via our internal complaint-handling system for a period of six (6) months following the decision. You can submit an appeal to [email protected].
  • Out-of-Court Dispute Settlement: If you are unsatisfied with the outcome of our internal review, you are entitled to select any out-of-court dispute settlement body certified by the Digital Services Coordinator in your Member State.
  • Judicial Redress: This does not affect your right to bring proceedings before a court.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales, excluding its conflict of laws rules. Any dispute shall first be addressed through good-faith negotiation. If unresolved, you agree to binding arbitration under the rules of the LCIA (https://www.lcia.org) in London, save that consumers in the UK or EU retain any non-waivable right to bring claims before the courts of their place of residence. Collective Proceedings Waiver: TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND GLAMBU LIMITED AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A CLAIMANT OR CLASS MEMBER IN ANY PURPORTED COLLECTIVE PROCEEDINGS.

12. General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy and any posted policies, constitute the entire agreement.
  • Severability: If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary, and the remainder remains in full force.
  • No Waiver: Our failure to enforce any provision is not a waiver of that provision.
  • Assignment: You may not assign these Terms; we may assign them to an affiliate or in connection with a merger or sale.
  • Force Majeure: We are not liable for delays or failures beyond our reasonable control.
  • Third-Party Criminal Acts: You acknowledge that the criminal or intentional wrongful act of a user or third party constitutes an intervening cause, and that, to the fullest extent permitted by law, we shall not be liable for harm caused by such acts, whether or not such acts were foreseeable, and whether occurring on or off the Service.
  • Time Limit on Claims: To the fullest extent permitted by applicable law, any claim arising out of these Terms or the Service must be commenced within one (1) year after the cause of action accrues; otherwise it is permanently barred. This limitation does not apply where prohibited by non-waivable consumer law.
  • Changes to Terms: We may update these Terms from time to time. Material changes will be notified via the Service or email; continued use after the effective date constitutes acceptance.

13. Contact Us

For questions, support, or to report concerns: Glambu Limited, 3rd Floor Suite 207, Regent Street, London, England, W1B 3HH. Email: [email protected].

Single Point of Contact (EU Digital Services Act): For the purposes of Articles 11 and 12 of the Digital Services Act, our designated Single Point of Contact for Member State authorities, the European Commission, and the European Board for Digital Services is: [email protected]. Communications may be sent in English.